If you have chosen a card with personalisation - or wish to have a message printed inside - then you'll be presented with a box to add details to as part of the ordering process.

After checkout we'll be notified, then your order will be in the hands of Laura or Ian to personalise your card before printing and dispatch.

Sadly not; we'd recommend taking care when completing personalised information for your card(s) and we'll do the rest.

This process enables us to stick to our same-business-day dispatch when ordering before 12pm, to make sure you get your order in good time, every time.

Save for foil pressed, letterpressed and plantable cards, all cards have the option of adding a message inside.

However by default these are left blank for you to add your own personal message by hand.

Absolutely! If you choose inside printing you can add your recipient's address info at checkout for us to send to them directly.

In this case the card will be placed in it's envelope before shipping.

The only thing we'll need you to do is place a separate order for each card you need sent to someone, just so that the address info can be used for each of your orders, if applicable.

At present we don't have any advertised offer apart from free shipping for all orders over £30.

If your order does tip over £30 then your free shipping discount will automatically apply at checkout.

Absolutely! We get it, we make things out of paper and as such we feel like we're responsible in resetting the balance where we can.

We go into a lot more depth on our sustainability page here.

Yep! All cards are provided with a recycled kraft envelope as standard, so no need for you to source your own from elsewhere.

At present we use two sizes for our greeting cards, either square (145mm x 145mm when folded) or near-A6 (105mm x 145mm when folded).

At present all orders are placed via this website, although you do have the option of collecting from us if you're local.

In the future we may look into the option for in-person purchases, so watch this space!

If we've made a mistake either with sending you the wrong item or your personalisation has been completed incorrectly, please let us know straight away and we'll make it right as a priority for you.

If your order has already gone to print or you're in receipt of your order then sadly the remedy will be the placing of a new order.

If we haven't yet gone to print then please contact us ASAP so we can make arrangements for you to receive the correct item.

Our studio is open Monday-Thursday 9am-4pm. If you order before Midday on a business day then your order will be completed and packaged up for Royal Mail before the day's out.

You have a number of shipping options at checkout, more details of which you can find on our dedicated shipping page here.

Because we use Royal Mail and not a courier to ship our greeting cards, specified delivery dates are sadly not an option.

However we do offer both 1st class and Special Delivery options at checkout if you're in a pinch.

At present we ship to England, Wales and Scotland only.

Never say never for shipping overseas or to Northern Ireland - if the territories we ship to changes in the future we'll inform customers via email.

Absolutely! One of our goals at Beth + Bee is to serve our local community and we'd love for you to collect from us if you're local to the studio.

Simply choose the local pick-up option at checkout and we'll ping you a message when the card is ready for collection. The farm has a lovely cafe open Wednesday-Friday, so you can even pop in for a quick coffee and a cake whilst you're here.

Whilst we'd love to be able to deliver your order to your door ourselves, as there are only two of us we've reluctantly passed this responsibility over to the posties at Royal Mail.

1st and 2nd class services are un-tracked but if you need a tracked service you can opt for Special Delivery.

You can find our full policy here.

You are free to cancel your order as long as it hasn't already been printed.

Please refer to our Refunds page for more details.

If your order is received damaged then we'll rectify this for you as quickly as we can.

What we'll need from you is a quick photo of what you've received so we can give Royal Mail a talking to and we'll organise a replacement.

Just be aware that the replacement will be provided on a like-for-like basis to your original order.

It's always frustrating when, for whatever reason, the postal service is delayed.

We work according to Royal Mail's guidelines for lost items. For 2nd and 1st class post this is 10 working days (2 weeks in real money) after the original expected delivery date to be considered lost. This is reduced to 5 working days for Special Delivery.

If we have reached the point at which the item is considered "lost" then we will either arrange a replacement for you, or a refund.

Please do factor this period into the placing of your order and it's timing, as we wouldn't automatically refund an order if the date of an event hasn't been met.

If you need to update the address we're delivering to then you'll need to contact us as soon as you possibly can.

We print and ship orders quickly so we'll need to make sure we can get things updated with Royal Mail before your order is labelled up and in their system.

Whilst we don't currently have a formalised wholesale offering this is something we are actively working on.

In the interim please contact us at studio@bethandbee.com for more details.

We've done this quite a few times, especially for Christmas cards. We can integrate your logo into the card design(s) and would love to be able to help.

Reach out at studio@bethandbee.com for more details.